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Shop Our Personalised
Puzzle Collections
Frequently Asked Questions
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1. How do I create a personalized puzzle?To create a personalized puzzle, simply upload your photo, select the puzzle type and size, and place your order. We'll handle the rest!
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2. What types of puzzles do you offer?We offer card puzzles, wooden puzzles, puzzle greeting cards, and commemorative year puzzles.
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3. What is the delivery time?UK orders are processed within 1-2 business days and are sent by 1st Class Post. Non UK orders are also processed within 1-2 business days and are sent by an international courier and should arrive within seven days.
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4. Do you ship internationally?Yes, we offer international shipping. Shipping costs and times vary based on the destination.
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5. What is your return policy?We offer a satisfaction guarantee. If you're not happy with your puzzle, please contact our customer service within 14 days for a replacement or refund.
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6. Can I send a puzzle as a gift?Yes, we can send a puzzle directly to the recipient and include your personalised message.
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7. How do I care for my puzzle?To care for your card or wooden puzzle, avoid exposure to moisture and store it in a dry place. Clean gently with a dry cloth if needed.
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8. What if my puzzle arrives damaged?If your puzzle arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement.
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9. How can I contact customer support?You can contact our customer support via email at support@itsyourpuzzle.com or through the contact form on our website.
Review
I would definitely recommend Puzzle Years which is very good quality and is an original gift for a special birthday. Seller gave excellent customer service.
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Jayne
I was looking for something different for a Christmas gift. Had good communication with the seller before placing order. Arrived on time, recipients were very pleased.
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Sarah
Lovely jigsaw of my sister’s new puppy that she was absolutely delighted with! The seller was lovely to deal with and very helpful.
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Deborah
Blogs
Worldwide Delivery
Delivery within UK & Internationally
Satisfaction Guarantee
Guaranteed fun or it's on us!
We focus on quality
We put love into every detail
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