To create a personalized puzzle, simply upload your photo, select the puzzle type and size, and place your order. We'll handle the rest!

We offer card puzzles, wooden puzzles, puzzle greeting cards, and commemorative year puzzles.

UK orders are processed within 1-2 business days and are sent by 1st Class Post. Non UK orders are also processed within 1-2 business days and are sent by an international courier and should arrive within seven days.

Yes, we offer international shipping. Shipping costs and times vary based on the destination.

We offer a satisfaction guarantee. If you're not happy with your puzzle, please contact our customer service within 14 days for a replacement or refund.

Yes, we can send a puzzle directly to the recipient and include your personalised message.

To care for your card or wooden puzzle, avoid exposure to moisture and store it in a dry place. Clean gently with a dry cloth if needed.

If your puzzle arrives damaged, please contact us immediately with photos of the damage, and we will arrange a replacement.

You can contact our customer support via email at support@itsyourpuzzle.com (mailto:support@itsyourpuzzle.com)or through the contact form on our website.